Privacy Policy

Privacy Policy for Poppin Toffee

Effective Date: 10/14/2024

At Poppin Toffee, we are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By visiting poppintoffee.com, you accept the practices described in this policy.

1. Information We Collect

We collect various types of information to ensure a seamless shopping experience. This may include:

  • Personal Identification Information: When you create an account, place an order, or sign up for our newsletter, we collect information such as your name, email address, phone number, billing and shipping addresses, and payment details.
  • Payment Information: We use secure third-party payment processors (e.g., PayPal, Stripe) to handle transactions. We do not store your payment details directly, but we collect information necessary to process your order.
  • Technical Information: To enhance user experience, we may collect technical data such as your IP address, browser type, device information, and browsing history via cookies, log files, and similar technologies.
  • Usage Data: We track how visitors navigate our website to improve content and functionality, which may include pages viewed, time spent, and interactions.
  • Cookies and Similar Technologies: Our website uses cookies, pixels, and web beacons to personalize your browsing experience, save your cart, and track analytics. Cookies allow us to remember your preferences for future visits. You can adjust cookie preferences via your browser settings.

2. How We Use Your Information

We use the information collected for various purposes, including:

  • Order Fulfillment: To process orders, handle transactions, and deliver products.
  • Customer Service: To respond to your inquiries, handle returns, and provide support.
  • Marketing & Promotional Communications: If you opt-in to receive marketing communications, we will send you promotional emails, special offers, or newsletters. You can unsubscribe at any time.
  • Website Improvement: Your data helps us to improve website design, product offerings, and user experience by analyzing user behavior and preferences.
  • Legal Compliance: We may use or disclose your information if required by law or necessary to protect our rights, customers, or business operations.

3. Sharing Your Information

We may share your personal information in limited situations, such as:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processors, shipping companies, email marketing platforms, and data analytics services.
  • Legal Requirements: We may disclose your information if required by law, such as in response to subpoenas, court orders, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Third-Party Services

Our website may include links to third-party services, including social media platforms and external websites. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies when visiting external websites.

Additionally, our payment providers (PayPal, Stripe) may collect and process your data independently for payment transactions. Please review their privacy policies for further details on how they handle your information.

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal information. These include:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to ensure secure data transmission during online transactions.
  • Data Access Controls: Access to personal data is limited to authorized employees, contractors, and service providers who need the information to perform their duties.

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. Therefore, we cannot guarantee absolute security. If you have any concerns about data security, please contact us.

6. Your Rights Regarding Personal Data

You have rights regarding your personal information, including:

  • Access and Correction: You may request access to the personal information we hold about you and correct or update it as necessary.
  • Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if it is necessary to fulfill legal obligations or complete transactions).
  • Marketing Preferences: You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: In some jurisdictions, you may have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the email provided below.

7. Children's Privacy

Poppin Toffee does not knowingly collect or solicit personal information from individuals under the age of 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it immediately. If you believe that we might have any information from or about a child under 13, please contact us at service@poppintoffee.com.

8. International Data Transfers

If you are accessing our website from outside the United States, please note that your information will be transferred to and processed in the U.S., where privacy laws may differ from those in your country. By using our website, you consent to the transfer of your data to the U.S. and the use of your information as described in this policy.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. The retention period may vary based on the nature of the data and your interactions with us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this page periodically for any updates. Your continued use of our website after the changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Poppin Toffee
Phone: (833) 476-7746
Email: service@poppintoffee.com